622bt Privacy Policy
— How We Protect Your Data

1. Introduction

This Privacy Policy ("Policy") describes how 622bt ("the Platform", "we", "us", "our") collects, uses, stores, discloses, and protects the personal information of players ("you", "your") who access or use the 622bt website at https://622bt.io and all associated services, features, and applications.

622bt is an online entertainment platform providing sports betting, live casino, slot games, baccarat, Fisher Game arcade titles, and other interactive gaming services. To deliver these services reliably and lawfully, we are required to collect and process certain personal data from our registered players. This Policy is designed to ensure full transparency about that processing activity.

622bt is committed to protecting the privacy and personal data of all players, including those located in Bangladesh and those accessing the platform from other jurisdictions. We apply rigorous data protection standards across all aspects of our operations, and we review and update this Policy regularly to reflect changes in our data practices, technology, and applicable legal requirements.

This Policy should be read in conjunction with the 622bt Terms and Conditions, available at /terms-conditions, which govern your overall use of the platform. In the event of any conflict between this Policy and the Terms and Conditions regarding the handling of personal data, this Policy shall prevail.

2. Personal Data We Collect

622bt collects personal data across several categories, depending on how you interact with our platform. The categories of data we collect are as follows:

2.1 Registration and Identity Data

When you create a 622bt account, we collect the information you provide during registration, including your full name, date of birth, username, email address, mobile phone number, and any other details required to establish your account. This data is used to verify your identity, maintain your account, and communicate with you.

2.2 Verification and KYC Documents

To comply with our Know Your Customer (KYC) obligations, we may request copies of government-issued identity documents (such as a National ID card or passport), proof of address documents (such as a utility bill or bank statement), and proof of payment method ownership. These documents are processed securely and retained only for as long as required by applicable law.

2.3 Financial and Transaction Data

We collect records of all deposits, withdrawals, wagers, and other financial transactions conducted through your 622bt account. This includes the payment method used (bKash, Nagad, Rocket, Upay, Visa, or Mastercard), transaction amounts in Bangladeshi Taka (৳ BDT), transaction timestamps, and transaction reference numbers. We do not store full card numbers or full mobile banking PINs — payment data is handled by our licensed payment processors.

2.4 Gaming and Betting Activity Data

We maintain a complete record of your gaming and betting activity on the platform, including the games you play, bet amounts placed, outcomes, session durations, game preferences, and responsible gaming tool settings you have activated. This data is used to deliver the gaming service, resolve disputes, monitor for problem gambling indicators, and comply with our obligations.

2.5 Technical and Device Data

When you access the 622bt platform, we automatically collect certain technical data, including your IP address, device type, operating system, browser type and version, screen resolution, time zone setting, and device identifiers. This data is used for security monitoring, fraud detection, duplicate account identification, and service optimisation.

2.6 Communications Data

If you contact 622bt support via email, live chat, or any other channel, we retain records of that correspondence, including the content of your messages and our responses, timestamps, and the support agent involved. This data is used to manage your support request, improve our service quality, and maintain an accurate history of your interactions with us.

2.7 Data Collected via Cookies

We collect certain data automatically through cookies and similar tracking technologies as described in Section 6 of this Policy. This includes session identifiers, preference settings, and aggregated behavioural analytics data. See Section 6 for full details on our use of cookies.

3. How We Use Your Personal Data

622bt uses the personal data it collects for the following purposes:

• Account Management: To create and maintain your 622bt account, verify your identity, process your registration, and manage your account settings and preferences.
• Service Delivery: To provide access to the 622bt gaming and betting services, process your bets and casino game rounds, calculate outcomes, and credit or debit your account balance accordingly.
• Payment Processing: To process deposits and withdrawals via your chosen payment method (bKash, Nagad, Rocket, Upay, Visa, or Mastercard), reconcile transactions, and manage payment disputes or refunds.
• Identity Verification and KYC: To verify that you meet our eligibility requirements, including age verification (21+), and to comply with our Know Your Customer obligations.
• Fraud Detection and Security: To monitor account activity for signs of fraud, money laundering, unauthorised access, duplicate accounts, or other prohibited conduct as defined in our Terms and Conditions. This includes automated screening of transactions and account behaviour patterns.
• Responsible Gaming: To monitor your gaming activity for indicators of problem gambling and to administer responsible gaming tools such as deposit limits, session limits, cool-off periods, and self-exclusion requests where these have been activated by you or triggered by our responsible gaming protocols.
• Customer Support: To respond to your support queries, process complaints, resolve disputes, and maintain a record of your interactions with our support team.
• Legal and Regulatory Compliance: To comply with our legal obligations, including anti-money laundering (AML) regulations, record-keeping requirements, and any lawful requests from competent authorities.
• Platform Improvement: To analyse aggregated usage data, identify technical issues, test new features, and improve the overall quality and performance of the 622bt platform.
• Communications: To send you transactional communications related to your account (e.g., deposit confirmations, withdrawal notifications, password reset emails, and KYC request notifications). We may also send you promotional communications about 622bt offers and bonuses — you may opt out of promotional messages at any time by contacting [email protected].

622bt does not use your personal data for automated decision-making that produces legal or similarly significant effects on you without human review. Where automated processing is used for fraud detection or responsible gaming monitoring, any significant action taken as a result (such as account restriction) involves a manual review by our compliance team before being finalised.

4. Legal Basis for Processing

622bt processes your personal data on one or more of the following legal bases, depending on the specific purpose of processing:

• Contractual Necessity: The majority of the personal data we process is necessary for the performance of our contract with you — namely, the provision of the 622bt gaming and betting service under the Terms and Conditions you agreed to upon registration. Without this processing, we cannot deliver the service to you.
• Legal Obligation: Certain processing activities are required for 622bt to comply with applicable legal and regulatory obligations, including KYC identity verification, anti-money laundering transaction monitoring, and record retention requirements.
• Legitimate Interests: Some processing activities are carried out on the basis of 622bt's legitimate interests, where those interests are not overridden by your own data protection rights. This includes fraud detection, security monitoring, platform analytics, and improving our service quality. We have conducted legitimate interest assessments for each such activity to ensure a proper balance is maintained.
• Consent: Where we rely on your consent as a legal basis for processing (for example, for sending you promotional communications), you have the right to withdraw that consent at any time by contacting us at [email protected]. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

5. Sharing Your Personal Data

622bt does not sell, rent, or trade your personal data. We share personal data only in the following limited circumstances, and only with parties who are contractually bound to process it in accordance with this Privacy Policy:

5.1 Payment Service Providers

We share the minimum personal and transactional data necessary with our authorised payment service providers — including bKash, Nagad, Rocket, Upay, Visa, and Mastercard — to process your deposits and withdrawals. Each provider processes this data under their own privacy policies and security standards.

5.2 Identity Verification Partners

To fulfil our KYC obligations, we may share identity data with trusted third-party verification service providers who assist us in confirming the authenticity of identity documents and the accuracy of the information you have provided during registration.

5.3 Technology and Infrastructure Partners

622bt uses third-party technology infrastructure providers — including cloud hosting, data storage, content delivery, and cybersecurity services — to operate the platform. These providers act as data processors under our instruction and may process your personal data solely to support the delivery of their contracted services to us.

5.4 Game Content Providers

Live casino and slot game content on 622bt is provided by third-party game studios including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive limited technical session data (such as a session token and game round identifiers) to render game content within the platform. They do not receive your full personal profile or financial transaction history.

5.5 Legal and Regulatory Authorities

We may disclose your personal data to competent authorities, law enforcement agencies, or regulatory bodies where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of 622bt, its players, or the public. We will notify you of any such disclosure where we are legally permitted to do so.

5.6 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of 622bt's business or assets, your personal data may be transferred to the acquiring entity as part of that transaction. We will provide notice of any such transfer and ensure that the receiving entity is bound by data protection obligations consistent with this Policy before any transfer takes place.

6. Cookies and Tracking Technologies

622bt uses cookies and similar technologies (including local storage and session storage) to operate the platform, improve your experience, and gather aggregated analytics data. The following table describes the categories of cookies we use:

622bt does not use third-party advertising cookies, retargeting cookies, or social media tracking pixels. You can control cookie settings through your browser preferences. Please note that disabling essential cookies will impair the functionality of the platform, and you may not be able to log in or use core features if essential cookies are blocked.

7. Data Security

622bt implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security measures include:

• Transport Encryption: All data transmitted between your device and the 622bt platform is encrypted using 256-bit SSL/TLS protocols. Our SSL certificate is maintained by a trusted certificate authority and is verified and renewed regularly.
• Password Security: Account passwords are stored using industry-standard one-way cryptographic hashing algorithms. Passwords are never stored in plaintext and are never accessible to any member of our team in their original form.
• Access Controls: Access to personal data held by 622bt is strictly limited to authorised personnel who require it to perform their specific job functions. All internal access is governed by role-based access control policies and is subject to regular audit.
• Infrastructure Security: The 622bt platform is hosted on secured cloud infrastructure with firewall protection, intrusion detection systems, regular vulnerability scanning, and automated threat monitoring.
• Payment Data Security: We do not store full payment card numbers or mobile banking credentials. All payment transactions are processed directly through our licensed payment service providers under their respective security standards.
• Incident Response: 622bt maintains a documented data breach response procedure. In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify affected players promptly and take all reasonable steps to mitigate the impact of the breach.

While 622bt takes all reasonable steps to protect your data, no internet-based platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for notifying us immediately at [email protected] if you suspect any unauthorised access to your account.

8. Data Retention

622bt retains personal data only for as long as is necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable law. The following retention periods apply as a general guide:

At the end of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be associated with any individual. Anonymised and aggregated data (from which no individual can be identified) may be retained indefinitely for analytical and statistical purposes.

9. Your Data Protection Rights

You have the following rights in respect of the personal data that 622bt holds about you. To exercise any of these rights, please contact us at [email protected] with a clear description of your request and sufficient information to verify your identity.

• Right of Access: You have the right to request a copy of the personal data 622bt holds about you, along with information about how it is used and with whom it is shared. We will respond to verified access requests within a reasonable timeframe.
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you. Where you have access to your account settings, you may be able to update certain information directly within your account dashboard.
• Right to Erasure ("Right to be Forgotten"): You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw your consent (where consent was the basis for processing), or where you object to processing and no overriding legitimate interest exists. Please note that this right is subject to our legal retention obligations — we may be required by law to retain certain data even after an erasure request.
• Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data in certain circumstances — for example, while a dispute about the accuracy of your data is being resolved.
• Right to Data Portability: You have the right to receive a copy of personal data you have provided to us in a structured, commonly used, machine-readable format, where processing is based on your consent or on a contract with you and is carried out by automated means.
• Right to Object: You have the right to object to the processing of your personal data where we rely on our legitimate interests as the legal basis for that processing. We will cease that processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms, or where the processing is necessary for legal claims.
• Right to Withdraw Consent: Where we rely on your consent as the legal basis for processing, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to the withdrawal.

We aim to respond to all data rights requests within 30 days of receipt. In complex cases, this period may be extended by a further 60 days, in which case we will inform you of the extension and the reasons for it. We will not charge a fee for handling your request unless it is manifestly unfounded or excessive.

10. Children's Privacy

The 622bt platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from any individual under the age of 21. If you are under 21 years of age, you must not register an account, deposit funds, or use any aspect of the 622bt platform.

If 622bt discovers or is notified that it has inadvertently collected personal data from an individual under the age of 21, we will promptly close the relevant account, delete all associated personal data (subject only to any mandatory legal retention obligations), and take all reasonable steps to prevent any further access by that individual.

Parents and guardians who become aware that a minor under their care has registered with 622bt should contact us immediately at [email protected]. We take the protection of minors extremely seriously and will act without delay upon receiving such a report.

11. International Data Transfers

622bt's platform serves players primarily in Bangladesh. However, as a result of our use of third-party technology infrastructure providers, game content studios, and payment processors, your personal data may be transferred to and processed in countries outside of Bangladesh. These may include countries whose data protection laws differ from those applicable in Bangladesh.

Where such international transfers occur, 622bt takes appropriate measures to ensure that your personal data remains protected to a standard consistent with this Privacy Policy. These measures include entering into data processing agreements with all third-party processors that contractually require them to protect your data, maintain appropriate security standards, and process your data only for the purposes specified in this Policy.

By registering an account with 622bt, you acknowledge and consent to the transfer of your personal data to our trusted third-party partners for the purposes described in this Policy, subject to the safeguards described above.

12. Changes to This Privacy Policy

622bt reserves the right to update, amend, or replace this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, regulatory requirements, or platform functionality. The current version of this Policy, along with its effective date, will always be accessible at https://622bt.io/privacy-policy.

When we make material changes to this Policy, we will provide reasonable notice to registered players via email to the address associated with their account, or via a notification displayed upon login to the platform. The updated Policy will take effect on the date stated in the notice.

Your continued use of the 622bt platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised Policy. If you do not agree with the changes, you must discontinue use of the platform and contact us to close your account and arrange for any available balance to be withdrawn.

We encourage all players to review this Privacy Policy periodically to remain informed about how 622bt collects, uses, and protects their personal data.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way 622bt processes your personal data, please contact our support team using the details below. We are committed to responding to all privacy-related enquiries promptly and in good faith.

Platform: 622bt — https://622bt.io

Support Email: [email protected]

Support Hours: 24 hours a day, 7 days a week, including Bangladesh national holidays (Bangladesh Standard Time, UTC+6)

Response Time: We aim to acknowledge all privacy-related queries within 24 hours and to provide a full response within 30 days. For complex requests involving large volumes of data or requiring extended verification, we may require up to 90 days and will notify you accordingly.

For data rights requests (access, rectification, erasure, portability, objection), please include in your email: your registered username or email address, a description of your request, and any supporting information that may help us verify your identity and locate the relevant data.